Your pup is my family.

I pledge to treat your family as my own.

Client Agreement

Vaccinations
Vet information is required at the time of scheduling your appointment, and we require proof of rabies vaccinations (copy of vaccination papers) for first time visits. All other vaccination protocols are left up to the owner and their veterinarian. We recognize that veterinarian practices vary on how often to vaccinate. If you feel secure about your pet's level of protection, so do we.

First-Time Client Deposit

I do ask for a $50 per pet deposit to reserve a spot. This is refundable up to two weeks prior to your scheduled appointment, then can be applied to a future groom after that. The deposit becomes non-refundable after 48 hours prior.

Cancellations and Rescheduling
Recurring schedules, if there are multiple cancellations to recurring schedules with less than 30 days’ notice, we’ll need to cancel the balance of the years appointments. If you want to maintain the balance of your 2023 reserved schedule, we’re happy to do that with a $100 appointment hold fee.

My goal is 100% on-time accuracy; to that end, I will provide a grace period for appointments to begin. After a 10 minute wait time, I will have to depart for the next appointment and consider your appointment a cancellation. Partial payment for the grooming will be required. I may run late because of traffic, weather or other conditions beyond my control, but will make every effort to notify and provide you with an estimated arrival time. In the event of inclement weather/road conditions, equipment failure, etc., every effort will be made to contact you for rescheduling and will be on a case-by-case basis.

Price estimates are subject to change at the groomer's discretion
During the intake process with new clients, a price range and appointment length will be given based on your pet's size and breed. Every effort will be made to be as accurate as possible over the phone. However, until we meet there is no way to adequately judge the coat type and condition of the dog. Therefore, price estimates are subject to change. Cash or credit cards are acceptable as forms of payment; we are not able to accept checks. A credit card fee of $3.50 will need to be applied.

Flea/Tick Policy
Owners are responsible for keeping their dogs free of fleas & ticks. If fleas and/or ticks are discovered while your dog is being groomed, Derek may be unable to complete the appointment until the pet is clear of parasites. If the infestation is not to great Derek may choose to remove the parasites during the grooming process with specially formulated shampoo to kill fleas and ticks. The owner agrees to pay an additional charge based on size of dog. $20 for dogs up to 19 pounds; $25 for 20 - 59 pounds; $30 for 60 - 99; $35 for 100 pounds and above.

The Right to Refuse Service
In the event that Derek cannot safely handle your pet Derek reserves the right to refuse service. Tranquilized pets can be accommodated under certain circumstances. The use of muzzles, e-collars, slings, straps, etc. are acceptable. Grooming services can be stopped mid-groom, if necessary, for the safety of either the dog or groomer, with applicable charges at the discretion of the groomer. If a dog nips or barks incessantly during the grooming process, Derek’s Premium Mobile Grooming reserves the right to use a soft and gentle muzzle on your pet for the safety of all.

Coat Condition
I hereby entrust my dog(s) to Derek’s Premium Mobile Grooming for the purpose of grooming and am aware that all due care will be taken with my dog(s) for the safety of pet and groomer. I understand that neglect of my dog’s coat can cause problems for my dog after grooming, such as clipper/brush irritation. If your pet is not able to remain reasonably still during the grooming procedure, accidents can happen, such as nicks from clippers or scissors.

If your dog’s coat is matted, I understand that the options are:

1.     Owner to brush out the coat and schedule an appointment at a later date.

2.     Dog will receive a shave down and start over.  There is an additional charge for a shave down or shaving ears and tail if they are found to be matted; the cost for this additional service will be determined on a per dog basis.

3.     Derek’s Premium Mobile Grooming will not be responsible for health conditions caused by matted coats.

Home and Property Damage

Derek’s Premium Mobile Grooming will not be held responsible for damages to my yard, home or property while on the service call for grooming of my pet(s), (within reason). As the owner or caregiver, Derek’s Premium Mobile Grooming is authorized to perform scheduled grooming appointments while the dog owner is away from home or property. In the case where a key is left or given to your home, Derek’s Premium Mobile Grooming will not be held responsible for any damages or theft to your home or property.

Photo Release

I understand and consent that Derek’s Premium Mobile Grooming may take pictures/video of my pet, before and after grooming, and feature the same for their website and social media.

Signature Required for Grooming Services

I understand and agree to the above terms for the grooming and maintenance of my dog(s) and in consideration of the grooming services of Derek’s Premium Mobile Grooming, agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my dog(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available. I authorize Derek’s Premium Mobile Grooming to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary, and I agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury or shock. Said pre-existing conditions shall include but not be limited to: advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or medical conditions.

If you agree to these term’s above please submit your email! We’d love to get you scheduled.